Privacy Policy

Sydney Hills Electrician respects your privacy and handles personal information in line with the Australian Privacy Act 1988 and the Australian Privacy Principles.

Information we collect

When you submit an enquiry we collect the details you provide — name, email, phone, address and your message — so we can respond and provide our services.

With your consent, we also use privacy-friendly, first-party analytics to understand how visitors use our site. This records pages viewed, time on page, referring site, general device type and an approximate city (derived from your connection, not stored as your IP address). We do not use third-party advertising trackers, and we do not sell your data.

Consent

Analytics run only after you click “Accept” on our cookie banner. If you decline, no analytics data is collected. You can change your mind at any time by clearing your browser cookies for this site.

How we use it

To respond to enquiries and quote and carry out work; to improve the website and our services; and, if you become a customer, to manage your job in our customer records. If you contact us after browsing, we may link your enquiry to your earlier visits so we can serve you better — this information is only visible to us.

Retention

Enquiry and customer records are kept as long as needed for our business and legal obligations. Raw analytics events are retained for up to 14 months and then deleted.

Your rights

You can ask us what personal information we hold about you, request corrections, or ask us to delete it. Contact us and we’ll action reasonable requests.

Contact

Sydney Hills Electrician — info@cyncelectrical.com.au · 0422 253 379